Customer service
If you have any questions or in need of assistance with your purchase, please contact us at info@corddecker.com or call 00421905 379467 from Monday to Friday, from 10:00am to 5pm.
DELIVERY
Our delivery time starts from the moment the order is accepted, allowing the 24-hour period in which your items will be processed and dispatched from our studio. Please note, that this process may take longer in sale season, holiday season or weekends, when it can take up to 48 hours for shipments to be sent. In case that you are ordering an item from previous collections, it is produced specifically for you from the moment you purchase the product where it takes up to 14 days for delivery. We are working closely with our transport partners to minimize the potential problems which could affect the delay of your order and we try to improve our transport rates every day. delivery in Slovakia and Czech Republic is for free. If we are sending outside of the EU, you may pay the taxes and duties.
DELIVERY PRICE LIST
Domestic - Free Delivery
Europe - Free delivery for orders above €150 and estimated delivery for orders under €149 it is €15
Rest of Europe - Free delivery for orders above €200 and estimated delivery for orders below €199 it is €20
RETURNS
To return the item (s) make sure that the WHITE TAG is still attached with plastic cord and it is not broken or otherwise damaged or glued, because in those cases we cannot accept the return. For your comfort claim or replacing the item simply fill in the attached form and send it back to us. If you are returning items outside of Slovakia, please use the service with the tracking number, for you to avoid delays and problems.
If you have any questions regarding complaints and exchanges, please contact us at info@corddecker.com. Important information is also available on Terms and Conditions.
For any questions or assistance with your purchase, please contact us at info2corddecker.com or call 00421905 739467 Monday to Friday 10am to 5pm
DELIVERY
Our delivery schedule starts from the moment the order is received and includes a period of 24 hours where your items will be processed and shipped from our studio. Please note that this process may take longer during our discount period, holidays and weekends, when it may take up to 48 hours for shipments to be shipped. I work closely with our shipping partners to minimize potential problems that would have an impact on order delays. Delivery to Slovakia and the Czech Republic is free. If we ship mimi to the EU, you will have to pay taxes and duties
DELIVERY for SLOVAKIA and CZECH REPUBLIC is FREE
COMPLAINTS
If you wish to return the item(s) make sure the WHITE TAG is still attached and the plastic zipper is not broken or otherwise damaged or glued. in such cases, we do not accept complaints. For a convenient claim or exchange, just fill out the attached form and you can send it back to us in the package with the whitening you want to return. If you are returning an item outside Slovakia, please use the service with a tracking number, racking number, so we can avoid unexpected delays and problems. If you have any questions about complaints and exchanges, please contact us at info3corddecker.com. Important information can also be found on the Terms and Conditions
CONTACT
CORD DECKER SRO
BYSTRICKÉ SADY 8647/18
841 06 BRATISLAVA
SLOVAKIA
FEEDBACK AND SUGGESTIONS
INFO@CORDDECKER.COM
PRESS AND MEDIA
INFO@CORDDECKER.COM
POTENTIAL PARTNERS - PHOTOGRAPHY, PARTNERS, DESIGNERS, SPONSORS, ETC.
INFO@CORDDECKER.COM
IF YOU ARE INTERESTED IN WORKING FOR CORD DECKER OR ARE INTERESTED IN INTERSHIP PLEASE CONTACT US AT INFO@CORDDECKER.COM. WE WOULD LIKE TO HEAR FROM YOU.